Privacy Policy
Who We Are
This Privacy Policy explains how Vic Water Filters (we, us, our) collects, uses, discloses and protects your personal information when you visit vicwaterfilters.com.au or purchase our products and services.
Vic Water Filters
ABN: 28 067 040 918
Address: 8 Robbins Way, Hampton Park, VIC 3976
Phone: 0402 165 699
Email: sales@vicwaterfilters.com.au
Information We Collect
When you browse our site, place an order, or contact us, we may collect: your name, email address, phone number, delivery and billing address; order and payment details; account information if you create a customer account; and technical information such as IP address, browser type, and pages visited, collected via cookies and analytics tools.
How We Use Your Information
We use your information to process and deliver your orders; communicate with you about your order, quotes, or service bookings; provide customer support and after-sales service, including filter change reminders; improve our website and services; and comply with our legal and tax obligations.
Payment Processing
Payments made on this site are processed securely by PayPal and Stripe. We do not store your full credit or debit card details on our servers. Please refer to PayPal and Stripe’s own privacy policies for details on how they handle your payment information.
Cookies and Analytics
We use cookies and similar technologies to operate our website, remember your preferences, and understand how visitors use our site. You can disable cookies through your browser settings, though some site features may not work correctly as a result.
Sharing Your Information
We do not sell your personal information. We may share it with trusted third parties who help us run our business, including payment processors, delivery and installation partners, website hosting and IT service providers, and email or SMS communication tools, only to the extent necessary to provide our services to you.
Data Security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, using secure hosting and encrypted payment processing. However, no method of transmission over the internet is completely secure.
Your Rights
Under the Australian Privacy Principles (Privacy Act 1988), you have the right to access the personal information we hold about you and request corrections. To make a request, contact us at sales@vicwaterfilters.com.au or 0402 165 699.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including to meet our legal, accounting, and tax reporting obligations.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, contact us at sales@vicwaterfilters.com.au or 0402 165 699.